support.

what decode does, what it does not, and where to get help — ours and other people's.

what decode does

it reads your documents, calculates figures by code (not AI guesswork), and explains terms in plain English so you can decide for yourself.

what decode is not

decode explains your agreement and does the maths. It does not tell you what to do about your debts and it is not financial, debt or legal advice.

it will never tell you what you “should” do, recommend a product, or replace regulated advice.

if money is a worry

free, confidential, non-judgemental help:

• StepChange — 0800 138 1111
• National Debtline — 0808 808 4000
• MoneyHelper — government-backed

something is wrong with a decode

tell us which document it was, which figure looks wrong, and what the agreement says instead. every figure we show points to the line it came from, so that reference is the fastest thing to send us.

getting in touch